At Dark Side Auto Lab, we want you to be completely satisfied with your purchase. If you need to return an item, please review our policy carefully to ensure your return qualifies.

Summary of Policy

Detail Requirement
Return Window 30 Days from delivery date.
Product Condition Unused, uninstalled, and in like-new condition.
Packaging Must include all original packaging, manuals, and components.
Installed Items We do not accept returns on items that have been installed.

Detailed Return Guidelines

1. 30-Day Return Window

You may initiate a return for most items purchased directly from Dark Side Auto Lab within 30 calendar days of the original delivery date.

2. Product Condition & Packaging

To be eligible for a refund, the product must meet the following strict conditions:

  • Unused and Uninstalled: The product must not show any signs of having been installed, mounted, wired, or used in any way. This includes marks, scuffs, dirt, or wire splicing.

  • Original Packaging: The product must be returned in the original, undamaged manufacturer's packaging, including all protective materials, instruction manuals, hardware, and original packing slips.

  • Complete: All original components and accessories must be included in the return.

⚠️ IMPORTANT: Test Fit Before Installation

It is the customer's responsibility to inspect and test-fit all products (especially lighting and exterior accessories) before beginning the installation process.

  • Once an item is installed, it is considered used and is no longer eligible for a return or refund.

  • Installation constitutes acceptance of the product's condition and fitment.

3. Non-Returnable Items

The following items are not eligible for return, regardless of condition:

  • Any product that has been installed or modified.

  • Special order, custom-built, or custom-tuned products.

  • Items marked as "Final Sale" or "Clearance."

  • Gift cards.

How to Initiate a Return

  1. Contact Us: To start the return process, please email us at [Insert your Returns Email Address] with your original order number and the reason for the return.

  2. RMA: Our team will issue you a Return Merchandise Authorization (RMA) number and provide specific shipping instructions. Returns sent without a valid RMA number may be refused or delayed.

  3. Shipping: The customer is responsible for all return shipping costs. We highly recommend using a traceable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.

Refunds

Once your return is received and inspected by our team to confirm it meets all conditions (uninstalled, original packaging, etc.), we will process a refund to your original method of payment. Please allow  5-10 business days for the refund to reflect in your account.