Dark Side Auto Lab: Frequently Asked Questions (FAQ)
Ordering & Shipping
Q: How quickly will my order ship?
A: We strive to process and ship all in-stock orders quickly. Our standard processing time is 1–3 business days from the time the order is placed. You will receive a tracking number via email as soon as your order leaves our facility.
Q: What shipping carriers do you use?
A: We utilize major carriers such as UPS and USPS to ensure reliable delivery. Shipping times vary based on your location and the selected shipping method at checkout.
Q: Can I pick up my merchandise in person?
A: Yes! Local customers are welcome to pick up orders directly from our store location at 9421 FM 2920 Building 29E, Tomball, TX 77375
Q: Do you ship internationally?
A: No. Currently we only ship within the United States.
Returns & Warranty
Q: What is your return policy?
A: We accept returns on merchandise within 30 days of delivery, provided the item is unused, uninstalled, and in its original packaging. Installed items cannot be returned. Please refer to our full Return Policy page for detailed requirements and instructions.
Q: What is your product warranty?
A: All items sold by Dark Side Auto Lab are warrantied for one (1) year from the date of purchase against manufacturer defects. This warranty covers the replacement of defective components and does not cover misuse, improper installation, or normal wear and tear.
Q: What should I do if my product is defective?
A: If you believe a product is defective, please contact our support team immediately at info@darksideautolab.com. We will assist you with the warranty claim process, which may include troubleshooting and replacement.
Services & Installation
Q: How do I schedule an installation appointment?
A: To ensure we can dedicate the necessary time and expertise to your vehicle, all installations must be scheduled in advance. Please call us directly at (346) 652-6068 to set up an appointment time.
Q: What kind of installation services do you offer?
A: Our professional installers specialize in all products we sell, including Off-Road Lighting, Ambient Lighting systems, Underglow, and aftermarket Truck/Car Accessories.
Q: Do you offer a warranty on installation labor?
A: Yes, we offer a 90-day guarantee on all installation labor.
General Information
Q: What are your business hours?
A: Due to the high volume of orders and customer installations. We are by appointment only. If you have any any questions. Please feel free to contact us at info@darksideautolab.com or by phone. Our phone number is (346) 652-6068
Q: Where are you located?
A: Our primary facility is located at 9421 FM 2920 Building 29E, Tomball, TX 77975.
Q: What types of payments do you accept?
A: Payment Methods: All major credit cards, Zelle and cash.
Q: Order Cancellation: What is the policy for cancelling an order once it has been placed?
A: You have 24 hours to cancel an order. You can email us at info@darksideautolab.com or by phone. Our phone number is (346) 652-6068
Q:Wholesale/Partnerships:
A:Please see our wholesale page located at towards the bottom of the website. You can also email us at info@darksideautolab.com or by phone. Our phone number is (346) 652-6068